Delivery, Returns & Refund Policy

Delivery & Dispatch

We are based in the UK and ship Worldwide via UPS. Items are dispatched within 1-3 days.

Delivery costs are based on location and will be calculated at checkout. Items can be tracked via the UPS website

UPS use the following status as part of its tracking record:

Label Created
We’ve received the shipment details and billing information from the sender of the shipment. Once we have possession of the shipment and have it moving within our network, the status will be updated.

Shipped/On the Way
We’ve received the shipment, it’s moving through our network and it now has a scheduled delivery date. Shipments can stay in this status until they are out for final delivery. Keep in mind, if shipments are travelling long distances, they likely will not be scanned again until they reach their destination hub.

Out for Delivery
The local UPS facility has received the shipment and they’ve dispatched it to a driver for its final delivery. Unless the sender has elected for a time-definite delivery service, parcels are typically delivered between 9 a.m. and 7 p.m. (occasionally later) to residences, and by close of business for a commercial address.

Delivered
We’ve delivered your shipment to its destination with a recorded delivery timestamp. If the shipment didn’t require a signature, our driver will have left it in a safe and protected place – such as a front porch, side door, back porch or garage area. You can find a photo of the exact delivery location on ups.com/track.

Delivered to a UPS Access Point
A selected UPS Access Point location has received the shipment and it’s ready to be collected at the receiver’s convenience.

Exception
The shipment is in the UPS network, but there was an unexpected error that may result in a change in the scheduled delivery date. The reason for the exception will be noted in the Shipment Progress section of the Tracking Detail page. When the delivery date changes, the tracking status will show the new date.

Returns & Refund Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@sohoart.uk.

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@sohoart.uk and send your item to: Trident Business Centre, UNIT B010 – Creative Not Ltd 89 Bickersteth Road, Tooting, London, SW17 9SH.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: Trident Business Centre, UNIT B010 – Creative Not Ltd 89 Bickersteth Road, Tooting, London, SW17 9SH.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.